Shipping & Delivery Policy

R AGENCY aims to deliver orders safely and efficiently to the shipping address provided by customers.

1. Order Processing

Orders are processed after successful order placement and payment confirmation, where applicable.

Processing time may vary depending on product availability, order quantity and verification requirements.

2. Delivery Locations

We deliver to locations where our shipping service is available. Delivery availability will be confirmed during checkout.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before the customer places an order.

4. Delivery Time

Estimated delivery time: As displayed during checkout or communicated during order confirmation.

Delivery timelines may vary depending on the destination, courier service, weather and other circumstances.

5. Order Tracking

Where tracking is available, tracking details will be shared through the contact information provided during checkout.

6. Incorrect Address

Customers are responsible for providing accurate delivery addresses and contact details.

7. Damaged or Missing Products

Please contact our customer support team within 7 days of delivery.

Share your order number and photographs or videos of the issue where applicable.

8. Warehouse Locations

Warehouse 1: Opposite Highway Break Restaurant, Vashi, Navi Mumbai, Maharashtra – 400703.

Warehouse 2: Tatiband, Raipur, Chhattisgarh – 492001.

9. Contact Information

Business Name: R AGENCY
Email: care@ragency.co.in
Customer Support: 08069409514
GSTIN: 22IKOPS1275M1ZG
FSSAI License: 20526079002754