Return,Replacement & Refund Policy

Return, Replacement & Refund Policy

At R AGENCY, customer satisfaction is important to us. We provide a 7-day return and replacement request window for eligible products.

1. Return Window

Customers must submit their return or replacement request within 7 days from the date of delivery.

2. Eligible Reasons

A request may be considered for:

  • Wrong product delivered.
  • Product received in damaged condition.
  • Missing product or quantity.
  • Expired product received.
  • Verified product quality issue.

3. Return Conditions

  • Products should be unused and in their original packaging wherever applicable.
  • The order number and invoice may be required.
  • Photographs or videos may be requested for verification.
  • Food and grocery products are subject to applicable food safety and hygiene requirements.
  • Opened, used or tampered consumable products may not qualify for return, except where a verified defect, damage, expiry or incorrect delivery is involved.

Nothing in this policy excludes any consumer rights available under applicable law.

4. How to Request a Return or Replacement

  1. Contact customer support within 7 days of delivery.
  2. Share your order number and reason for the request.
  3. Provide supporting photographs or videos if requested.
  4. Our team will review your request.
  5. We will communicate the next steps after verification.

5. Refund Process

If a refund is approved, it will generally be processed to the original payment method wherever possible.

Refund processing may take approximately 5–7 business days after approval, depending on the bank or payment provider.

6. Replacement

Approved replacement requests will be fulfilled subject to product availability and delivery serviceability.

7. Contact Information

Business Name: R AGENCY
Email: care@ragency.co.in
Customer Support: 08069409514
GSTIN: 22IKOPS1275M1ZG
FSSAI License: 20526079002754

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